Cancellation Policy & Withdrawal
Statutory Notice on the Right of Withdrawal for Consumers (As of: October 24, 2026)
1. Cancellation Policy & Right of Withdrawal
Consumers entering into distance contracts (e.g. online booking of paid event unlocks, credit packs, or one-time add-ons on EventFay) are entitled to a statutory right of withdrawal.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession (§ 13 of the German Civil Code - BGB).
2. Exercise of the Right of Withdrawal
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by postal mail or an email).
You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction (typically PayPal), unless you have expressly agreed otherwise.
In any event, you will not incur any fees as a result of such reimbursement.
4. Premature Expiration
The right of withdrawal expires prematurely in the case of contracts for digital services or digital content if:
- EventFay began performance of the contract after the consumer expressly agreed that performance begins before the expiry of the withdrawal period (§ 356(4) BGB), and
- the consumer acknowledged that they lose their right of withdrawal once contract performance has commenced.
This applies in particular to immediately activated one-time services such as €1.99 paid event unlocks, featured event promotions, or banner placements.
5. Exclusion for Businesses
The statutory right of withdrawal applies exclusively to consumers within the meaning of § 13 BGB.
Entrepreneurs within the meaning of § 14 BGB (natural or legal persons or partnerships with legal capacity acting in exercise of commercial or independent business activities) do not possess a statutory right of withdrawal.
For businesses, contractual conditions are governed exclusively by our Terms & Conditions (T&C).
6. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)